Part VII — OPERATING

Operating a Platform

The preceding parts build a platform that one organization can run. Serving many customers from it, governing the data and the models it depends on, and keeping it within a promise written down as a number are different disciplines — the ones that separate a system that works from a service you can sell. These four chapters cover the concerns that only appear once the platform has tenants, a data estate, a fleet of model versions, and an SLA.